Refund policy

To be eligible for a return, your item must be in the same condition that you received it. Broken or damaged cookies can be replaced if they are in their original packaging. You’ll also need the receipt or proof of purchase.

Any other issues pertaining to the ingredients, flavor, taste, or texture can be surfaced with us at carsonscookieco@gmail.com.

If your return or request for product replacement is accepted the customer must pay all shipping costs to have new items sent, confirm what kind of packaging you would like it sent in (insulated or non-insulated), and provide where to send your package.

Items sent back to us will not be refunded for being physically returned.

You can always contact us for any return question at carsonscookieco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if your cookies are broken, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on our cookies. Perishable goods and custom products (such as special orders or personalized items).

Refunds
Please reach out to carsonscookieco@gmail.com to discuss all refund requests.
If more than 15 business days have passed since we’ve approved your return, please contact us.